Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2024

1. Information We Collect

1.1 Personal Information

When you use Banananote, we may collect the following types of personal information:

  • Account Information: Email address, name, and account preferences
  • Audio Data: Voice recordings and audio files you choose to record and store
  • Transcription Data: Text transcriptions generated from your audio recordings
  • Usage Data: Information about how you use our app, including features accessed and time spent
  • Device Information: Device type, operating system, unique device identifiers
  • Payment Information: Billing information for subscription services (processed securely through third-party payment processors)

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • App usage analytics and performance data
  • Crash reports and error logs
  • Network information and IP address
  • Time zone and language preferences

2. How We Use Your Information

2.1 Primary Purposes

We use your information to:

  • Provide Core Services: Process audio recordings, generate transcriptions, and create AI-powered summaries
  • Account Management: Create and maintain your account, authenticate access, and manage subscriptions
  • AI Processing: Use advanced AI models to transcribe audio, generate summaries, and enable chat functionality
  • Sync and Storage: Synchronize your data across devices and provide cloud storage for your notes
  • Customer Support: Respond to your inquiries and provide technical assistance

2.2 Improvement and Analytics

We may use aggregated, anonymized data to:

  • Improve our AI transcription and summarization accuracy
  • Enhance app performance and user experience
  • Develop new features and functionality
  • Conduct research and analytics

3. Information Sharing and Disclosure

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our services:

  • AI Services: OpenAI, Anthropic, Google (for transcription and AI processing)
  • Cloud Infrastructure: Firebase/Google Cloud Platform (for data storage and authentication)
  • Payment Processing: Apple App Store, Google Play Store (for subscription billing)
  • Analytics: Privacy-focused analytics providers for app improvement

3.2 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, or that of our users
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this privacy policy.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit and at rest using AES-256 encryption
  • Access Controls: Strict access controls and authentication requirements for our systems
  • Regular Audits: Regular security audits and vulnerability assessments
  • Secure Infrastructure: Use of secure cloud infrastructure with enterprise-grade security

4.2 Audio Data Protection

Your audio recordings are particularly sensitive, and we take extra precautions:

  • Audio files are encrypted and stored securely in the cloud
  • Access to audio data is limited to authorized personnel only when necessary for support
  • We use secure APIs for AI processing with data protection agreements
  • You have full control over deleting your audio recordings at any time

5. Your Rights and Choices

5.1 Data Access and Control

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information and account
  • Portability: Request export of your data in a portable format
  • Restriction: Request restriction of processing in certain circumstances

5.2 Account Settings

Through your account settings, you can:

  • Manage your recording storage and retention preferences
  • Control data synchronization across devices
  • Delete individual recordings or your entire account
  • Manage subscription and billing information

6. Data Retention

We retain your information for different periods based on the type of data:

  • Audio Recordings: Retained until you delete them or close your account
  • Transcriptions: Retained with associated audio recordings
  • Account Information: Retained while your account is active
  • Usage Analytics: Aggregated data may be retained indefinitely in anonymized form
  • Support Communications: Retained for 3 years for customer service purposes

When you delete your account, we will delete your personal information within 30 days, except where required by law to retain certain information.

7. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States. We ensure that:

  • All international transfers comply with applicable data protection laws
  • Appropriate safeguards are in place to protect your information
  • Third-party processors are bound by data protection agreements

8. Children's Privacy

Banananote is not designed for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will:

  • Post the updated policy on our website and in our app
  • Notify you of material changes via email or app notification
  • Update the "Last updated" date at the top of this policy
  • Provide you with the opportunity to review changes before they take effect

10. Regional Privacy Rights

10.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation:

  • Right to object to processing for direct marketing
  • Right to object to automated decision-making
  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent where processing is based on consent

10.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discriminatory treatment for exercising privacy rights

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For privacy-related requests, please include "Privacy Request" in your subject line and provide sufficient detail to help us process your request efficiently.

12. Effective Date

This Privacy Policy is effective as of December 2024 and applies to all information collected by Banananote from that date forward.

🍌 Thank you for trusting Banananote with your memories. Your privacy is our priority.